Refund Policy | SereneAir

Policies

Refund Policy

 

Conditions

Modification Charges/Segment

Refund Charges/Segment

Before 48 hours

1000

1500

Within 48 hours
to 06 hours of departure

1500

2500

Ticket will be valid till 29th Day only after flight departure.

Penalty will be charged per passenger segment.


Serene Plus – Business Class 
Conditions Modification Charges/Segment Refund Charges/Segment
Before 48 hours Free 1500
Within 48 hours to 06 hours of departure 1500 2500
Tickets will be valid till 29th Day only after flight departure.Penalty will be charged per passenger segment.


Website /TA Portal  Special Round Trip Fare Penalties
Ticket Refund Policy
Refund/Cancellation Fee
More than 48 Hours before Flight departure 4000 (2000 Per Segment)
Within 48 Hours before Flight Departure and No Show 8000 (4000 Per segment)
Ticket will be valid till 29th Day only after Flight Departure (Day of the flight not to be counted). Penalty will be charged per passenger segment.

 

NOTE: Please note that charges are segment wise. If PAX is on round trip, charges will be doubled

 

Ticket validity:

  • Ticket validity is 29 days after flight departure.
  • The expired tickets have no value; cannot be refunded, cancelled or changed.
  • Refund charges will be completely waived off in case of death of passenger.


GDS Refund & Exchange Policy

GDS Cancellation/Refund Penalties

GDS Change/Reissue Penalties

Before Departure

After Departure

Before Departure

After Departure

13 USD/PER COUPON

16 USD/PER COUPON

08 USD/PER COUPON

10 USD/PER COUPON

 


Serene Plus – Business Class Charges

 GDS One Way Cancellation Penalties

Conditions

Modification Charges/Segment

Refund Charges/Segment

Before Departure

4 USD/ Per Coupon

13 USD/ Per Coupon

 After Departure

10 USD/ Per Coupon

16 USD / Per Coupon

 GDS  Round Trip Cancellation Penalties

Conditions

Modification Charges/Segment

Refund Charges/Segment

Before Departure

4 USD/ Per Coupon

15 USD/ Per Coupon

 After Departure

10 USD/ Per Coupon

25 USD/ Per Coupon

Ticket will be valid till 29th Day only after flight departure. Penalty will be charged per passenger segment.


 

GDS - Special Round Trip Fares
Round Trip Cancellations Penalties w.e.f 17th July 2020
Before Departure
After Departure
USD 15
USD 25

 

Important Notes:

    • Refund needs to be applied within the ticket validity period.
    • In case of flight delay by more than 02 hours or rescheduled to earlier departure by more than 01 hours, a full waiver on penalties will be granted if refunded.
    • Penalties applied on per coupon/segment. (If PAX is on roundtrip charges will be doubled accordingly).
    • Penalty amount vary depending upon dollar exchange rate.
    • All tickets are valid till 29 days after the departure of flight.

     

Auto-Refund On GDS

The automated refunds have been activated effective January 12th, 2021. You are requested to follow the below procedure for GDS PNR refunds.

 

1.   Refunds which were already filled on BSP Link till 12-Jan-2021, agent will mention the RA Number in Refund Remarks.

2.   Remarks also to be mentioned for cancelled & rescheduled flight as per below syntax. (XXLD 503 10th Jan), (RES 504 10th Jan).

3.   Agent will cancel the segment first and will proceed with Auto refund.

4.   In case of "No Show", the agent has to cancel or modify the segment before it gets Flown in GDS. (This should be processed on the same day of the Flight Departure).

5.  Void ticket segments are to be cancelled also on the same day.

6.  Refunds which were not filled under validity & processed as auto refund (Having no reference of Refund Application) an ADM will be raised to them as per company policy.

7. Effective January 12th, 2021, if segments are not cancelled before proceeding auto refund, ADM will be raised as per company.

8. Refund penalties need to be checked from fare rules and applied accordingly.

 

For further information, please call our Sale Support at 051-8491022-23.

Timings:

Monday to Saturday: 10:00 -20:00
Sunday: 10:00 -16:00

 

 

















SereneAir Pvt. Ltd. All rights reserved
Copyright 2021
UAN: 111 737 363
WhatsApp: +92 3111 737 363