Refund Policy | SereneAir

Policies

Refund Policy

 

Conditions

Modification
Charges/
Segment

Refund
Charges/
Segment

Before 48 hours

1000

1500

Within 48 hours
to 06 hours of departure

1500

2500

Ticket will be valid till 29th Day only after flight departure.

Penalty will be charged per passenger segment.

 

Website /TA Portal  Special Round Trip Fare Penalties
TICKET REFUND  POLICY
REFUND/ Cancellation Fee
More than 48 Hours before Flight departure 4000 (2000 Per Segment)
Within 48 Hours before Flight Departure and No Show 8000 (4000 Per segment)
Ticket will be valid till 29th Day only after Flight Departure (Day of the flight not to be counted). Penalty will be charged per passenger segment.

 

NOTE: Please note that charges are segment wise. If PAX is on round trip, charges will be doubled

 

Ticket validity:

  • Ticket validity is 29 days after flight departure.
  • The expired tickets have no value; cannot be refunded, cancelled or changed.
  • Refund charges will be completely waived off in case of death of passenger.


GDS Refund & Exchange Policy

GDS CANCELLATION/REFUND
PENALTIES

GDS CHANGE/REISSUE
PENALTIES

BEFORE DEPARTURE

AFTER DEPARTURE

BEFORE DEPARTURE

AFTER DEPARTURE

13 USD/PER COUPON

16 USD/PER COUPON

08 USD/PER COUPON

10 USD/PER COUPON

 

GDS - Special Round Trip Fares
Round Trip Cancellations Penalties
Before Departure
After Departure
USD 24
USD 48

 

Important Notes:

    • Refund needs to be applied within the ticket validity period.
    • In case of flight delay by more than 02 hours or rescheduled to earlier departure by more than 01 hours, a full waiver on penalties will be granted if refunded.
    • Penalties applied on per coupon/segment. (If PAX is on roundtrip charges will be doubled accordingly).
    • Penalty amount vary depending upon dollar exchange rate.
    • All tickets are valid till 29 days after the departure of flight.