Refund Policy | SereneAir

local_atm Refund policy

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International


United Arab Emirates
Refund Charges - UAE Per Segment/PAX
PAK to UAE
UAE to PAK
Before flight Departure Rs. 3500/-
Before Flight Departure AED 70/-
After Flight Departure Rs. 6000/-
After Flight Departure AED 90/-
Change Charges - UAE Per Segment/PAX
PAK to UAE
UAE to PAK
With in 48 Hr & Noshow Rs. 5500/-
With in 48 Hr & Noshow AED 75/-
48 to 120 Hrs          Rs. 4500/-
48 to 120 Hrs           AED 65/-
More than 120 Hrs    Rs. 3000/-
More than 120 Hrs   AED 50/-
Tickets will be valid till 29th Day only after flight departure. Penalty will be charged per passenger segment.


Kingdom of Saudi Arabia
Refund Charges - KSA Per Segment/PAX
PAK to KSA
KSA to PAK
Before Flight Rs. 3000/-
Before Flight SAR 150
After Flight Rs. 6000/-
After Flight SAR 250
Change Charges - KSA Per Segment/PAX
PAK to KSA
KSA to PAK
Less than 48 Hr & Noshow  Rs. 3000/-
With in 48 Hr & Noshow SAR 100/-
48 to 120 Hrs          Rs. 2500/-
48 to 120 Hrs           SAR 80/-
More than 120 Hrs    Rs. 2000/-
More than 120 Hrs   SAR 70/-
Tickets will be valid till 29th Day only after flight departure. Penalty will be charged per passenger segment.


Ticket Validity & Conditions:
Tickets are non-transferable and non-endorsable and are subject to the following terms and limits:

  • All tickets expire 29 days from the flight date. The expired tickets have no value; cannot be refunded, cancelled or changed.
  • For ticket changes, passengers pay the change fee PLUS the difference in the fare. Same fare is not guaranteed.
  • Refund charges will be completely waived off in case of death of passenger.
  • Please note that charges are segment wise. If PAX is on round trip, charges will be doubled







Domestic


Domestic
Conditions
Modification Charges/Segment
Refund Charges/Segment
Before 48 hours
1000
1500
Within 48 hours
to 06 hours of departure
1500
2500
Tickets will be valid till 29th Day only after flight departure. Penalty will be charged per passenger segment.


Serene Plus - Domestic
Conditions
Modification Charges/Segment
Refund Charges/Segment
Before 48 hours
Free
1500
Within 48 hours
to 06 hours of departure
1500
2500
Tickets will be valid till 29th Day only after flight departure. Penalty will be charged per passenger segment.




Ticket Validity & Conditions:
Tickets are non-transferable and non-endorsable and are subject to the following terms and limits:

  • All tickets expire 29 days from the flight date. The expired tickets have no value; cannot be refunded, cancelled or changed.
  • For ticket changes, passengers pay the change fee PLUS the difference in the fare. Same fare is not guaranteed.
  • Refund charges will be completely waived off in case of death of passenger.
  • Please note that charges are segment wise. If PAX is on round trip, charges will be doubled







GDS


GDS - International Penalties (UAE)
GDS Cancellation/Refund Penalties
GDS Change/Reissue Penalties
Before Departure
After Departure
Before Departure
After Departure
22 USD/PER COUPON
38 USD/PER COUPON
22 USD/PER COUPON
32 USD/PER COUPON
Tickets will be valid till 29th Day only after flight departure. Penalty will be charged per passenger segment.


GDS - Domestic Penalties
GDS Cancellation/Refund Penalties
GDS Change/Reissue Penalties
Before Departure
After Departure
Before Departure
After Departure
13 USD/PER COUPON
16 USD/PER COUPON
08 USD/PER COUPON
10 USD/PER COUPON
Tickets will be valid till 29th Day only after flight departure. Penalty will be charged per passenger segment.


Serene Plus - Domestic - GDS
GDS Penalties
Conditions
Modification Charges/Segment
Refund Charges/Segment
Before Departure
4 USD/ Per Coupon
13 USD/ Per Coupon
After Departure
10 USD/ Per Coupon
16 USD / Per Coupon
Tickets will be valid till 29th Day only after flight departure. Penalty will be charged per passenger segment.




Important Notes:
    • Refund needs to be applied within the ticket validity period.
    • In case of flight delay by more than 02 hours or rescheduled to earlier departure by more than 01 hours, a full waiver on penalties will be granted if refunded.
    • Penalties applied on per coupon/segment. (If PAX is on roundtrip charges will be doubled accordingly).
    • Penalty amount vary depending upon dollar exchange rate.
    • All tickets are valid till 29 days after the departure of flight.

     

Auto-Refund On GDS:

The automated refunds have been activated effective January 12th, 2021. You are requested to follow the below procedure for GDS PNR refunds.

 

1.   Refunds which were already filled on BSP Link till 12-Jan-2021, agent will mention the RA Number in Refund Remarks.

2.   Remarks also to be mentioned for cancelled & rescheduled flight as per below syntax. (XXLD 503 10th Jan), (RES 504 10th Jan).

3.   Agent will cancel the segment first and will proceed with Auto refund.

4.   In case of "No Show", the agent has to cancel or modify the segment before it gets Flown in GDS. (This should be processed on the same day of the Flight Departure).

5.  Void ticket segments are to be cancelled also on the same day.

6.  Refunds which were not filled under validity & processed as auto refund (Having no reference of Refund Application) an ADM will be raised to them as per company policy.

7. Effective January 12th, 2021, if segments are not cancelled before proceeding auto refund, ADM will be raised as per company.

8. Refund penalties need to be checked from fare rules and applied accordingly.





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