Refund Policy

 

Conditions	Modification Charges/Segment	Refund Charges/Segment
Before 48 hours	1000	1500
Within 48 hours to 06 hours of departure	1500	2500
Ticket will be valid till 29th Day only after flight departure. Penalty will be charged per passenger segment.

Website /TA Portal  Special Round Trip Fare Penalties
Ticket Refund Policy	Refund/Cancellation Fee
More than 48 Hours before Flight departure	4000 (2000 Per Segment)
Within 48 Hours before Flight Departure and No Show	8000 (4000 Per segment)
Ticket will be valid till 29th Day only after Flight Departure (Day of the flight not to be counted). Penalty will be charged per passenger segment.

 

NOTE: Please note that charges are segment wise. If PAX is on round trip, charges will be doubled

 

Ticket validity:

• Ticket validity is 29 days after flight departure.
• The expired tickets have no value; cannot be refunded, cancelled or changed.
• Refund charges will be completely waived off in case of death of passenger.

GDS Refund & Exchange Policy

GDS Cancellation/Refund Penalties			GDS Change/Reissue Penalties
Before Departure	After Departure		Before Departure	After Departure
13 USD/PER COUPON	16 USD/PER COUPON		08 USD/PER COUPON	10 USD/PER COUPON

 

 

GDS - Special Round Trip Fares
Round Trip Cancellations Penalties w.e.f 17th July 2020
Before Departure	After Departure
USD 15	USD 25

 

Important Notes:

• Refund needs to be applied within the ticket validity period.
• In case of flight delay by more than 02 hours or rescheduled to earlier departure by more than 01 hours, a full waiver on penalties will be granted if refunded.
• Penalties applied on per coupon/segment. (If PAX is on roundtrip charges will be doubled accordingly).
• Penalty amount vary depending upon dollar exchange rate.
• All tickets are valid till 29 days after the departure of flight.

 

Auto-Refund On GDS

The automated refunds have been activated effective January 12th, 2021. You are requested to follow the below procedure for GDS PNR refunds.

 

1.   Refunds which were already filled on BSP Link till 12-Jan-2021, agent will mention the RA Number in Refund Remarks.

2.   Remarks also to be mentioned for cancelled & rescheduled flight as per below syntax. (XXLD 503 10th Jan), (RES 504 10th Jan).

3.   Agent will cancel the segment first and will proceed with Auto refund.

4.   In case of "No Show", the agent has to cancel or modify the segment before it gets Flown in GDS. (This should be processed on the same day of the Flight Departure).

5.  Void ticket segments are to be cancelled also on the same day.

6.  Refunds which were not filled under validity & processed as auto refund (Having no reference of Refund Application) an ADM will be raised to them as per company policy.

7. Effective January 12th, 2021, if segments are not cancelled before proceeding auto refund, ADM will be raised as per company.

8. Refund penalties need to be checked from fare rules and applied accordingly.

 

For further information, please call our Sale Support at 051-8491022-23.

Timings:

Monday to Saturday: 10:00 -20:00
Sunday: 10:00 -16:00