Baggage Policy | SereneAir

Baggage policy

 

Serene Plus/Business Class, Baggage Allowances

80 KG (Any Number of Pieces) + Up to 12 KG Hand Carry

Infant Checked-In Baggage Allowance: 10KG Checked In Baggage Only

 

New Free Baggage Update (ADT & CHD)

Free Checked Baggage W.e.f  9th July 2020

20 KG (01 PC)+ Up to 07 KG Hand Carry

 

Economy Regular Baggage Update (ADT & CHD)

New Baggage Policy w.e.f  9th July 2020

40 KG (02 PC) +  Up to 07 KG Hand Carry


Infant Checked-In Baggage Allowance

New Baggage Policy  W.e.f 14th July 2020

10KG  Checked In Baggage Only


Selling Period: till 30th September 2020

Travel Period: till 31st October 2020


Excess baggage policy

  • For all sectors, the excess baggage fee per KG is PKR 115.



  •          Checked in baggage dimensions should not exceed 54 inches (L+W+H=54).
  •          Hand carry should not exceed 7 kg in total with dimensions no more than 45 inches (L+W+H=45).
  •          Laptop will be excluded from hand carry.


Lost or mishandled baggage

  • If your baggage is mishandled or has not arrived on the same flight, please consider the following:
    • Contact our baggage services staff at the point of destination airport before leaving the arrival hall and staff will raise a baggage “LOST or MISHANDLE” report.
    • Provide all the details needed by SereneAir Personnel.
    • Complete your name with correct spelling, any other name on the bag, permanent and temporary contact, containing item and any other relevant information.
    • The correct type and color of your missing bag through the identification chart provided by baggage services staff.
    • Provide the brand of the baggage name i-e (Samsonite or Delsey etc.)
    • Please make sure that you have the SereneAir Baggage Services contact numbers, claim file reference and documents for further queries.
    • If it happens that your baggage is not traced and you need to travel to another destination, you may contact our baggage services staff at the point for further handling and information that you may need.
  •   For further information, please email us at: ll@sereneair.com





Prohibited items on-board


Carrying dangerous goods on-board an aircraft is an offense. For your safety, spare lithium batteries used for the electronic devices such as cameras, mobile phones, laptop etc. and dangerous articles such as those specified below must not be carried in your checked-in baggage. Please note that this is not a comprehensive list. Please consult SereneAir for details.
















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