Baggage Policy | SereneAir

Baggage policy



Normal baggage


Sector 
Free Baggage
Economy Regular
Serene Plus
Domestic
20 Kg = 1 Pcs, 7 Kg Hand Carry 
40Kg = 2 Pcs (not more than 32 Kg in one piece), 7 Kg Hand Carry
80 KG (Any Number of Pieces) + Up to 12 KG Hand Carry (Infants Allowed with 10KG Checked-in baggage Only)

Sector 
Free Baggage
Economy Regular
PAK to UAE
20 Kg = 1 Pcs, 7 Kg Hand Carry
40Kg = 2 Pcs (not more than 32 Kg in one piece), 7 Kg Hand Carry

Sector 
Free Baggage
Economy Regular
Serene Plus
UAE to PAK
20 Kg = 1 Pcs, 7 Kg Hand Carry
50Kg = 2 Pcs (not more than 32 Kg in one piece), 7 Kg Hand Carry
 

 

KSA-PAK-KSA (Airbus 330 Aircraft)
Free Baggage
Economy Regular
Serene Plus
N/A
60 KG = Max 2 Pcs (not more than 32 Kg in one piece), Hand Carry 7KG
80 KG (Any Number of Pieces) + Up to 12 KG Hand Carry (Infants Allowed with 10KG Checked-in baggage Only)
KSA-PAK-KSA (Boeing 737-800 Aircraft)
Free Baggage
Economy Regular
N/A
30 KG = Max 1 Pc (not more than 30 Kg in one piece), Hand Carry 7KG

 







Baggage Dimensions


  • Checked-in baggage dimensions should not exceed 54 inches (L+W+H=54).
  • Hand carry should not exceed 7 kg in total with dimensions no more than 45 inches (L+W+H=45).
  • Laptop will be excluded from hand carry.







Excess baggage


Route
Charges
Domestic
115 PKR Per KG
Route
Charges
PAK - UAE
Rs. 250/- per Kg
UAE - PAK
AED 20 Per KG
Route
Charges
PAK to KSA
250 PKR Per KG
KSA to PAK
SAR 30 Per KG







Lost or mishandled baggage


  • Claim is to be submitted on "Baggage Claim Form" as under or else it will be inadmissible:
    • MISSING/DELAYED: Within 14 days from date baggage ought to have arrived. Compensation will be paid as per the Conditions of Carriage.
    • Production of baggage identification tag is essential for the claim.
    • SereneAir assumes no liability for valuable items in checked in baggage of the passenger.
  • Procedure:
    • PAX must report at Airport office and notify complaint. If the query is not resolved, then direct the PAX to representatives mentioned below according to the concerned sectors.
    • Contact our baggage services staff at the point of destination airport before leaving the arrival hall and staff will raise a baggage “LOST or MISHANDLE” report.
    • Provide all the details needed by SereneAir Personnel.
    • Complete your name with correct spelling, any other name on the bag, permanent and temporary contact, containing item and any other relevant information.
    • The correct type and color of your missing bag through the identification chart provided by baggage services staff.
    • Provide the brand of the baggage name i-e (Samsonite or Delsey etc.)
    • Please make sure that you have the SereneAir Baggage Services contact numbers, claim file reference and documents for further queries.
    • If it happens that your baggage is not traced and you need to travel to another destination, you may contact our baggage services staff at the point for further handling and information that you may need.
  •   For further information, please email us at: ll@sereneair.com







Prohibited items on-board


Carrying dangerous goods on-board an aircraft is an offense. For your safety, spare lithium batteries used for the electronic devices such as cameras, mobile phones, laptop etc. and dangerous articles such as those specified below must not be carried in your checked-in baggage. Please note that this is not a comprehensive list. Please consult SereneAir for details.




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